When am I billed?

Your billing date is on or around the same day of the month your website goes live. For example, if you publish your website on March 5, your billing cycle is from the 5th of each month.

What name will appear on my bank statement?

NoCoffee SARL, this is the name of our company.

Where can I see my invoices?

Log in to your account and click on My Invoices. Each month, your invoice will be available on or around your billing date.

I am a web agency/a developer, can my client pay directly?

Absolutely, when you are asked to fill out the billing information, your client can enter his or her name, address and email address as well as his or her credit card information.

Available payment methods

Pay online using a credit card. We accept Visa, MasterCard and Carte Bleue.

I have several websites hosted by LocomotiveCMS, how often am I billed?

At this stage, you have one invoice per website, so you have as many invoices as you have websites but we are working on a solution to issue one single invoice per month if that is more convenient for you.

Do you offer discounts on yearly plans?

Yes, pre-pay for a year and you'll get 2 months off!

My account

Are there any set-up fees?

No, absolutely not.

How long are your contracts?

There are no contracts. The billing cycle starts on the day you sign up for a paid account and is automatically renewed every month.

How can I cancel my account?

You can cancel it at anytime. Simply sign in to your account and select "cancel account".

What is white label?

With our white label solution, your clients will never know that LocomotiveCMS and LocomotiveHosting are the technical solutions picked to power their websites. When your clients access their administration interfaces there is no mention whatsoever of LocomotiveCMS, nor LocomotiveHosting. You can replace "Powered by LocomotiveCMS" by your logo.

Technical questions

Are there limits on storage?

There is a 2MB storage limit on free accounts and 1GB limit on paid accounts as we assume that 1GB is more than necessary for most websites.
As stated in our Terms of Service, websites cannot exist for the sole purpose of file sharing. But it you have bigger needs in terms of service, please contact us.

Can I use my own domain name?

Yes if you use a paid account.
If you have a free account, your domain name will be

Where are your servers located?

They are located in a data center in North America (East coast).

What happens to my sites if I want to stop using LocomotiveHosting?

At any time, you can download a complete copy of your site. You can then host it in another instance of the LocomotiveCMS engine which is completely open source.

Have more questions? Get in touch